Ricoh’s intelligent multichannel portal for a leading bank breaks new ground

Customer

The world’s leading institutional fund management network, Allfunds Bank has over €370 billion of assets under intermediation and provides a one-stop platform for business-to-business fund dealing, information management and research services.

But Allfunds Bank’s ability to expand their business and fully support their customers was being hampered by restrictions within the financial services market.

Challenge

Allfunds Bank needed a customer portal that could operate within more stringent financial services guidelines while giving customers the tools and services they required, including a range of operational, analytical and information services that would ensure transactions are executed efficiently.

Digital transformation is central to the bank’s business model and, recognising the scale of change needed to produce such a portal, Allfunds Bank partnered with Ricoh to undertake a comprehensive digital transformation in order to deliver improved customer services.

'Ricoh managed the project from conception to delivery. They have become a key partner, developing and integrating the innovative digital services that keep us at the forefront of the financial sector.'

Project Leader, Allfunds Bank

Business Priorities
IT Priorities

Solution

Developing an intelligent multichannel customer portal with astonishing levels of innovation and performance, this platform has been central to Allfunds Bank’s digital transformation. It’s also helped cement the bank’s position at the forefront of the finance industry.

In one of the most ambitious projects ever undertaken using the Liferay platform and integrated Webtrekk analytics, read how Ricoh approached and implemented this challenge.

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