Future ready Digital Transformation of leading German Insurer

Ricoh enables leading German insurer to eliminate IT management burden and improve customer and employee digital experiences through future-ready digital transformation.

One of Germany’s largest insurers, with 3.5 million members and annual revenues of more than €4 billion, met key challenges and prepared for the future by digitally transforming with Ricoh.

Business priorities

IT priorities

Workplace, Knowledge Mngt and Collaboration tools: Deploy and manage cloud-based productivity software and storage to improve productivity, mobility and collaboration and meet identified needs.

DC Infrastructure & Devices-aaS Improve management of >3,000 field devices with full lifecycle development and application development. Modernise and improve performance with a fully outsourced, infrastructure and full IT lifecycle management including >6,000 terminals

In an increasingly digital insurance marketplace, the company wanted to:

To achieve this, the company began an IT modernisation and outsourcing programme that prioritised:

Ricoh designed, implemented and fully managed the solution, which modernised the company’s IT, eliminated the IT management burden, and put in place on-site resources to facilitate continued transformation while delivering sustainable cost reductions.

Read the case study to learn how digitally transforming with Ricoh helped the company to fully embrace the future while simplifying IT by developing the right strategic partnership.

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