World-leading sustainability body boosts revenue and enhances services with Ricoh BI solution

Customer

The Institute of Environmental Management and Assessment (IEMA) is the world’s largest professional body for environment and sustainability practitioners, who work either within organisa¬tions or as independent consultants.

Setting sustainability standards like ISO 14001 for Environmental Management Systems, IEMA develops and offers professional develop¬ment support, training courses, advice and resources that help enhance the skills and expertise of its 14,000 members in 101 countries.

Challenge

One of IEMA’s key challenges was accessing and managing core business data, especially members’ details. With a number of legacy systems each holding different information, gathering members’ details was slow, laborious and open to potential keystroke errors.

With no central systems, it was also difficult to analyse membership data by type (individuals, consultants, small and large businesses and universities), role, qualification level and expertise, each of which has its own fee structure.

IEMA needed a way of centralising their operations, systems and data to obtain a ‘single version of the truth’ regarding its membership, revenues and the provision of its support – to improve IEMA’s management as well as to better serve its members. It also wanted to create a more productive and positive working environment for employees.

'We were impressed with Ricoh’s Business Solutions team because of its expertise, wealth of experience and its commitment to us as a relatively small organisation, which made the project and working relationship so positive.'

Neil Fray, Finance Director, IEMA

Business Priorities:

'The Ricoh business intelligence solution has turned silos of data into valuable information, so decision-making is quick and effective and helps us deliver a better service to our members.'

Neil Fray, Finance Director, IEMA

IT Priorities:

With IEMA seeing benefits as soon as Ricoh’s BI solutions went live, like recovering £22,000 in fees, download the case study to see how Ricoh worked with IEMA to develop data and business intelligence solutions that improve customer service, enrich reporting, drive revenue and boost membership.

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